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Issue Title
 
Vol 9, No 2 (2015) PENGARUH KUALITAS LAYANAN TERHADAP CITRA PERUSAHAAN, KEPUASAN DAN LOYALITAS PELANGGAN (Studi pada Nasabah Pengguna Produk Tabungan BCA di wilayah Rungkut Mapan, Surabaya) Abstract  PDF
Luthfy Purnanta Anzie, Zainul Arifin
 
Vol 15, No 1 (2021) PENGARUH KINERJA DRIVER DAN FASILITAS APLIKASI TERHADAP LOYALITAS MELALUI KEPUASAN PELANGGAN (Studi Kasus Gojek Kota Malang) Abstract  PDF
Ratna Nikin Hardati
 
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