Feasibility Analysis on the Adoption of Electronic Payment on Local Retribution in Gresik Regency
(Comparative Study of Local Retribution in Surakarta City)
DOI:
https://doi.org/10.21776/ub.profit.2023.017.02.3Keywords:
e-government; e-payment, public service; virtual account; SWOT analysisAbstract
The collection of retribution for waste in Gresik Regency is experiencing problems due to limited human resources collecting retribution. These problems have an impact on payments and billing processes manually. To overcome these problems, the Department of the Environment should innovate by adopting e- payment for market service retribution for the City of Surakarta. This study uses a qualitative descriptive approach. The research focuses on applying retribution payment in the Gresik Regency and analyzing the feasibility of adopting e-payment in the Gresik Regency. The results of this study are the manual method is considered ineffective because collecting retribution payment data takes a long time and indicates illegal levies. The implementation of e-payment using the virtual account method is considered applicable because transactions can be done anywhere. Based on a SWOT analysis, E-payment is feasible to be implemented in the retribution for waste services if it pays attention to the urgency of understanding information technology from the Environmental Service and planning for mature technology adoption in collaboration with the Gresik District Communication and Information Agency, as well as stakeholder participation. To take part in the preparation of business strategies to the process of compiling e- payment technology.
References
Alawamleh, H. A., ALShibly, M. H. A. A., Tommalieh, A. F. A., Al-Qaryouti, M. Q. H., & Ali, B. J. (2021). The challenges, barriers and advantages of management information system development: Comprehensive review. Academy of Strategic Management Journal, 20(5), 1-8. Retrieved from https://www.proquest.com/scholarly-journals/challenges-barriers-advantages-management/docview/2574463500/se-2
Alam, M. M., Awawdeh, A. E., & Muhamad, A. I. B. (2021). Using e-wallet for business process development: Challenges and prospects in Malaysia. Business Process Management Journal, 27(4), 1142-1162. https://doi.org/10.1108/BPMJ-11-2020-0528
Anggoro, D. D., (2017). Pajak Daerah dan Retribusi Daerah. Tim UB Press.
Aosgi. (2017, 19 Desember). Surakarta Dinobatkan sebagai Pemerintahan Daerah Inovatif. Diakses pada 30 November 2022, dari https://surakarta.go.id/?p=8370
Arikunto, S. (2013). Prosedur Penelitian: Suatu Pendekatan Praktik.
Ashaye, O. R., & Irani, Z. (2019). The role of stakeholders in the effective use of e-government resources in public services. International Journal of Information Management, 49, 253-270. https://doi.org/10.1016/j.ijinfomgt.2019.05.016
Badan Pusat Statistik. 2020. Hasil Sensus Penduduk 2020 (SP2020) Kabupaten Gresik.
Bram, D. (2021). Bayar Retribusi Pasar Cukup Virtual Account. https://radarsolo.jawapos.com/daerah/solo/23/12/2021/bayar-retribusi-pasar-cukup-virtual-account/
Chohan, S. R., Hu, G., Si, W., & Pasha, A. T. (2020). Synthesizing e-government maturity model: a public value paradigm towards digital Pakistan. Transforming Government: People, Process and Policy, 14(3), 495-522.
Douw, A., & Aedah, N. (2021). Analisis Kebijakan Peningkatan Kualitas Sumber Daya Manusia, Disiplin Kerja Dan Pengembangan Karir Pegawai Di Dinas Perhubungan Kabupaten Nabire. Jurnal Kebijakan Publik, 4(2), 75-91.
Febrian, A. (2017). E-Retribusi BNI Melayani Surakarta. https://keuangan.kontan.co.id/news/e-retribusi-bni-melayani-surakarta
Fisher, R. C. (2018). State and local public finance. Routledge.
Hao, Y., Wu, Y., Wang, L., & Huang, J. (2018). Re-examine environmental Kuznets curve in China: Spatial estimations using environmental quality index. Sustainable Cities and Society, 42, 498-511. https://doi.org/10.1016/j.scs.2018.08.014
Haryono, T. J. S. (1999). Dampak Urbanisasi terhadap Masyarakat di Daerah Asal. Masyarakat, Kebudayaan dan Politik, 12(4), 67-78. http://journal.unair.ac.id/filerPDF/abstrak_256415_tpjua.pdf
Haykal, H. (2020). The Impacts of Applying National Payment Gateway in the Indonesian Payment System As the Economic Democracy Implementation. Yustisia Jurnal Hukum, 8(3), 462-476. https://doi.org/10.20961/yustisia.v8i3.34540
Huang, W., Siau, K., & Wei, K. K. (Eds.). (2004). Electronic government strategies and implementation. IGI Global
Hugo, G. J. (1982). Circular migration in Indonesia. Population and Development Review, 59-83. https://doi.org/10.2307/1972690
Junadi, S. (2015). A model of factors influencing consumer’s intention to use e-payment system in Indonesia. Procedia Computer Science, 59, 214-220.
Kaya, T., Sağsan, M., Medeni, T., Medeni, T., & Yıldız, M. (2020). Qualitative analysis to determine decision-makers’ attitudes towards e-government services in a De-Facto state. Journal of Information, Communication and Ethics in Society. https://doi.org/10.1108/JICES-05-2019-0052
Kurniati, P., Sholihin, I., Winarta, R., & Insan, M. (2021). Information Technology Policy through the E-Government Programs in Improving Public Services Quality. International Journal of Computer in Law & Political Science, 1, 1-8. Retrieved from https://ojs.unikom.ac.id/index.php/injucolpos/article/view/4823
Kuswati, Y., Hartati, T., & Kusmayadi, D. (2022). International Journal of Social Science and Business, Vol. 6, Number 3, 2022, pp. 385-394. https://doi.org/10.23887/ijssb.v6i3.44831
Laudon, K. C., & Laudon, J. P. (2022). Management information systems: managing the digital firm, 7th edition, Global Edition. Pearson Education.
Magdalena, H., Santoso, H., & Rochmayani, K. (2019). Rekayasa Sistem Informasi Retribusi Sampah Berbasis Web untuk Optimalisasi Kinerja Bidang Pengelolaan Sampah. CogITo Smart Journal, 5(2), 294-307.
Meiryani, A. S., Siagian, R. A., Wardaya, A., & Puspokusumo, L. (2020). Decision making and management information systems. Journal of Critical Reviews, 7(7), 320-325.
Miles, M. B. & Huberman A. M. (1984). Analisis Data Kuantitatif. Terjemahan oleh Tjetjep Rohendi Rohedi, 1992. Jakarta: Penerbit Universitas Indonesia.
Mulyana, A., & Wijaya, H. (2018). Perancangan E-Payment System pada E-Wallet Menggunakan Kode QR Berbasis Android. Komputika: Jurnal Sistem Komputer, 7(2), 63-69. https://doi.org/10.34010/komputika.v7i2.1511
Oudat, M. S., & Ali, B. J. (2021). The Underlying Effect of Risk Management On Banks' Financial Performance: An Analytical Study On Commercial and Investment Banking in Bahrain. Ilkogretim Online, 20(5). http://dx.doi.org/10.17051/ilkonline.2021.05.42
O’Brien, J. A. (1999). Management Information System: Managing Information Technology in the Internetworhed Enterprise, United States: Irwin Mc.Oudat, M. S., Ali, B. J., & Qeshta, M. H. (2021). Financial performance and audit committee characteristics: An empirical study on bahrain services sector. Journal of Contemporary Issues in Business and Government, 27(2), 4279. https://doi.org/10.47750/cibg.2021.27.02.453
Premchand, A., & Choudhry, A. (2015). Future of payments–ePayments. International Journal of Emerging Technology and Advanced Engineering, 5(1), 110-115. https://www.researchgate.net/publication/342360853_Future_of_Payments_-_ePayments
Rachmawati, D. (2019). Welcoming gen Z in job world (Selamat datang generasi Z di dunia kerja). Proceeding Indonesian Carrier Center Network (ICCN) Summit 2019, 1(1), 21-24.
Reddick, C. G., Chatfield, A. T., & Jaramillo, P. A. (2015). Public opinion on National Security Agency surveillance programs: A multi-method approach. Government Information Quarterly, 32(2), 129-141.
Rituraj, V. (2019). The Stance of e-Government: Policies, Process, and Technologies. CRC Press.
Schubert, P., & Hausler, U. (2001, January). E-government meets e-business: a portal site for startup companies in Switzerland. In Proceedings of the 34th Annual Hawaii International Conference on System Sciences (pp. 9-pp). IEEE. https://doi.org/10.1109/HICSS.2001.926519
Sulistiyorini, N. R., Darwis, R. S., & Gutama, A. S. (2015). Partisipasi Masyarakat Dalam Pengelolaan Sampah Di Lingkungan Margaluyu Kelurahan Cicurug. Share: Social Work Journal, 5(1). https://doi.org/10.24198/share.v5i1.13120
Sunaryo, A. (2018). Pemkot Solo Targetkan 2020 Seluruh Pasar Tradisional Terapkan e-Retribusi. https://www.merdeka.com/peristiwa/pemkot-solo-targetkan-2020-seluruh-pasar-tradisional-terapkan-e-retribusi.html
Sutabri, T. (2012). Analisis sistem informasi. Penerbit Andi.
Tyoso, J. S. P. (2016). Sistem informasi manajemen. Deepublish.
Ulfa, A., & Mashur, D. (2022). Implementasi Kebijakan Tatakelola Retribusi Pelayanan Persampahan/Kebersihan di Kota Pekanbaru. Cross-border, 5(1), 862-875. http://journal.iaisambas.ac.id/index.php/Cross-Border/article/view/1186
Muri, Y. (2014). Metode Penelitian Kuantitatif, Kualitatif dan Penelitian Gabungan. Jakarta: Kencana, 6(1), 338.
Wijaya, L. F., Winarti, W., & Suranto, J. (2020). Inovasi Pelayanan Publik Program E-Retribusi Di Dinas Perdagangan Kota Surakarta. Jurnal Ilmu Administrasi Negara ASIAN (Asosiasi Ilmuwan Administrasi Negara), 8(2), 109-118. https://doi.org/10.47828/jianaasian.v8i2.16
World Bank. 2018. The Little Data Book on Financial Inclusion 2018. © World Bank, Washington, DC. http://hdl.handle.net/10986/29654 License: CC BY 3.0 IGO.
Xie, H., Zhang, Y., & Duan, K. (2020). Evolutionary overview of urban expansion based on bibliometric analysis in Web of Science from 1990 to 2019. Habitat International, 95, 102100. https://doi.org/10.1016/j.habitatint.2019.102100
Zhang, Y. (2017). Management Information System. Proceeding of the 2017 2nd International Conference on Machinery, Electronics and Control Simulation (MECS 2017). Atlantis Press. https://doi.org/10.2991/mecs-17.2017.52
Downloads
Published
Issue
Section
License
Copyright (c) 2023 PROFIT: JURNAL ADMINISTRASI BISNIS
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
The copyright of the received article shall be assigned to the journal as the publisher of the journal. The intended copyright includes the right to publish the article in various forms (including reprints). The journal maintains the publishing rights to the published articles.
This work is licensed under a
Creative Commons Attribution-NonCommercial 4.0 International License
