Author Details

Zainurrafiqi, Zainurrafiqi, Universitas Brawijaya, Indonesia

  • Vol 6, No 2 (2012) - Articles
    THE EFFECT OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM) ON CUSTOMER SATISFACTION AND ITS IMPACT TOWARD CUSTOMER LOYALTY (Survey Base on the perception of the Customer of BRI Bank in University of Brawijaya)
    Abstract  PDF